Urgent Care at Premier by InnovaCare Health

Premier Family Health has served as my primary since 2006! I moved to Fort Lauderdale and still made the drive to Wellington because I loved how the office was run and how caring the providers were. Things started to change a year or so ago and now they are ABSOLUTELY HORRIBLE! Most of the staff has already left since Innovacare has taken over.

Nurse practitioner baptiste is the absolute worst medical professional have ever met in my life! She lacked compassion, she was rude.I'm disrespectful, and did not care to hear a word you had to say. It took her 2 days to get my refills to my pharmacy, and instead of sending three months worth, she only sent one month. I called this morning to have them. Look into that and send the other prescriptions in. I was told it would be taken care of in the prescription would be at the pharmacy sometime today. That did not happen, and in fact, there is a message on the portal that NP Baptiste, instead suggested that I set up an appointment. I only know this because I used my FSA Card to pay deductible, and they did not submit the right paperwork so I had to go find it myself and submit it so the expense would be covered. I sent a message at noon. Letting them know that I did not get the prescription sent to the pharmacy and I see a note then I need to come see them. I have yet to hear back.

Well, all good things come to an end, and I believe this is my time. I am so disappointed that such an amazing establishment has turned into this. Save yourself the trouble and do your research and find a reputable doctor's office who actually cares about you and that is not only concerned about the bottom line and collecting those deductibles and office visit claims.

— May